Product service and repair
Our service and repair offering ensures precision, reliability, and operational continuity of medical equipment.
Our service & repair offering
Our service & repair setup is designed to minimize downtime and extend product lifetime. With deep product knowledge and experienced technicians, we support healthcare professionals with reliable service — before issues escalate and performance is compromised.
If we determine that the repair cost approaches or exceeds 50% of the price of a new product, we will always contact you before proceeding. Our aim is to ensure that every service decision makes technical and economic sense.
Technical diagnosis
All repairs are preceded by a technical diagnosis. In many cases, equipment must be dismantled and tested before the scope, time, and cost of a repair can be accurately assessed. For this reason, diagnostic work is charged separately.
Once the diagnosis is complete, we provide a clear assessment. If the repair cost approaches or exceeds 50% of the price of a new product, we will always contact you before proceeding. Our aim is to ensure that every service decision makes both technical and economic sense.
Please note that a service fee applies regardless of whether the repair is approved, as time is spent on diagnosis, testing, and communication.
Our service & repair process
Every service case is handled by experienced technicians and documented with care from diagnosis to final testing.
Technical diagnosis
We identify faults through controlled testing and structured troubleshooting.
Repair assessment
Repair scope and cost are clarified before any corrective work begins.
Repair & calibration
Repairs are carried out using original parts, followed by calibration.
Final testing & return
Each unit is verified, documented, and returned.
